Shipping policy

Handling Time

Once your order is placed and payment is confirmed, our team gets to work right away. Orders are typically prepared, packed, and handed off for shipment within 1-2 business days. Business days refer to Monday through Friday and exclude weekends and public holidays, so orders placed later in the week may begin processing on the next available business day.

Delivery Time

After your order leaves our facility, delivery typically takes an additional 2-4 business days to arrive. In total, most customers can expect to receive their order within approximately 3-6 business days from the time the order is placed, combining both handling and transit time. Please note that this is an estimate, and delivery times may occasionally vary due to factors outside of our control, such as carrier delays.

Shipping Regions

We currently ship to customers located in the United States. If your shipping address falls outside of this region, we are unfortunately unable to fulfill your order at this time.

Shipping Costs

Shipping costs are calculated based on your order and delivery address. The exact cost will always be clearly displayed at checkout before you confirm and place your order, so you know the full total in advance.

Order Tracking

As soon as your order ships, we'll send you a confirmation email containing a tracking link. You can use this link at any time to check the current status and location of your parcel as it makes its way to you.

Delays, Damage, or Missing Parcels

While we do everything we can to ensure a smooth delivery experience, issues can occasionally occur. If your parcel arrives damaged, appears to be lost, or does not reach you within the stated timeframe, please contact us right away at contact@curtisappliance.com. Let us know your order details and a description of the issue, and we'll work with you to resolve it as quickly as possible.