Refund policy

Our Commitment to You

We want you to be completely satisfied with your purchase. If something isn't right, our Returns & Refunds Policy explains how to return an item, what to expect from the process, and how refunds and exchanges are handled.

Return Window

You may return most items within 30 days of delivery for any reason — no explanation necessary. The return window begins on the date your order is marked delivered, so we recommend inspecting your purchase promptly after it arrives.

How to Start a Return

Starting a return is simple. Just follow these steps:

  1. Email contact@curtisappliance.com with your order number and the item(s) you'd like to return.
  2. We will respond within one business day with a prepaid return label.
  3. Repack the item securely in its original packaging, including any accessories, manuals, or protective materials that came with it.
  4. Attach the return label to the outside of the parcel and drop it off at your local postal office.

Once your return is on its way, keep your drop-off receipt or tracking number until the return has been confirmed as received.

Return Conditions

To qualify for a return, items must meet the following conditions:

  • The item must be complete, unused, and returned in its original packaging.
  • Any labels, tags, or protective films must remain attached and undamaged.
  • Hygiene items and sealed products are not eligible for return once the seal has been opened, for health and safety reasons.

Items that do not meet these conditions may be declined or subject to a reduced refund.

Exchanges

If you'd prefer a different size, color, or item rather than a refund, we're happy to arrange an exchange instead. Simply let us know your preference when you reach out to us, and we'll guide you through the process.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5 business days. Refunds are issued in USD to your original payment method, which may include Visa, Mastercard, Discover, American Express, Apple Pay, Google Pay, or PayPal, depending on how you originally paid.

Please note that depending on your bank or payment provider, it may take a few additional days for the refunded amount to appear on your statement after we issue it.

Return Shipping Costs

We cover the cost of return shipping for eligible returns — there is no charge to you for sending an item back to us.

Warranty

In addition to our standard return window, applicable products are covered by a 2-year warranty against manufacturing defects. If you experience an issue with your product after the return window has closed, please contact us so we can assist you under the terms of the warranty.

Questions?

If you have any questions about a return, exchange, refund, or warranty claim, our team is here to help. Reach us by email at contact@curtisappliance.com or by phone at +19034553706.