Privacy policy

1. Introduction

This Privacy Policy explains how Curtis Appliance ("we," "us," or "our") collects, uses, shares, and protects personal data when you visit our website, place an order, or otherwise interact with us. We are committed to handling your personal data responsibly and transparently. Please read this policy carefully to understand our practices regarding your personal data.

2. Controller

The controller responsible for personal data processed on this website is:
Curtis Appliance
2504 Hemphill St
75401 Greenville, United States
Email: contact@curtisappliance.com
Phone: +19034553706

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact us using the details above.

3. Personal Data We Collect

We collect personal data in the following circumstances, depending on how you interact with our website and services.

3.1 When You Visit the Site

When you browse our website, our server temporarily logs certain technical information for security and reliability purposes. This may include your IP address, the date and time of your visit, the URL requested, the referring page, your browser type, and your operating system. This processing is based on our legitimate interest in ensuring the security and stable operation of our website (legal basis: GDPR Art. 6(1)(f)).

3.2 When You Place an Order

To process and fulfill your order, we collect the information necessary to complete the transaction. This includes your name, billing and shipping address, email address, phone number (optional), and payment details. This information is essential for us to deliver your purchase, process payment, and provide any related customer support. Legal basis: GDPR Art. 6(1)(b), performance of a contract.

3.3 When You Contact Us

If you contact us — whether by email, phone, or through a contact form — we store the content of your message along with your contact details so that we can respond to your inquiry and keep a record of our correspondence. Legal basis: GDPR Art. 6(1)(b) and (f).

4. How We Use Your Data

We use the personal data described above only for the purposes for which it was collected: to operate and secure our website, to process and fulfill your orders, to communicate with you, and to respond to your inquiries. We do not use your personal data for purposes incompatible with these, unless we have a valid legal basis or your consent to do so.

5. Sharing Your Data

We do not sell your personal data. We share personal data with third parties only when:

• you have explicitly consented to the sharing;
• sharing is necessary to fulfill our contract with you (for example, with delivery or payment service providers);
• a legal obligation requires us to disclose the data; or
• we have a legitimate interest in sharing the data under GDPR Art. 6(1)(f), and this interest does not override your rights and freedoms.

6. Cookies

We use cookies that are strictly necessary for our website to function correctly, such as those enabling your shopping cart and checkout process. Optional cookies, including those used for analytics or marketing purposes, are only set once you have given your consent via our cookie banner. You may withdraw your consent to optional cookies at any time by adjusting your cookie preferences.

7. Services We Use

To operate our store and provide our services, we rely on the following third-party providers:

• Hosting: This site is hosted on Shopify (Shopify Inc., 150 Elgin Street, Ottawa, ON, K2P 1L4, Canada).
• Payments: Payments are processed by our configured payment providers.

Each provider processes personal data as an independent data processor or controller under its own privacy policy. We encourage you to review the privacy policies of these providers to understand how they handle your data.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, such as processing your order or responding to your inquiry, unless a longer retention period is required or permitted by law.

9. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

As our website is hosted on Shopify's infrastructure, which is operated by Shopify Inc. in Canada, and as we work with other third-party service providers referenced in this policy, your personal data may be processed in countries other than your own. Any such processing is carried out in accordance with the respective provider's privacy policy.

11. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action.

12. Your Rights

Under the GDPR, you have the right to:

• request access to your personal data (Art. 15);
• request correction of inaccurate data (Art. 16);
• request deletion of your data (Art. 17);
• request restriction of processing (Art. 18);
• request data portability (Art. 20);
• withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal (Art. 7(3));
• lodge a complaint with a supervisory authority (Art. 77).

To exercise any of these rights, please contact us using the details provided in Section 2. We will respond to your request in accordance with applicable law.

13. Right to Object

Where we process your personal data on the basis of legitimate interest, you have the right to object to that processing at any time under GDPR Art. 21. If you object, we will no longer process your personal data for those purposes unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defense of legal claims.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically to stay informed about how we protect your personal data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Curtis Appliance
2504 Hemphill St
75401 Greenville, United States
Email: contact@curtisappliance.com
Phone: +19034553706